Design Archive

Earlier work

Selected work from before 2019, pulled from an old portfolio.

Pitney Bowes

2016–2019

Conducted international user research with clients across the UK, Amsterdam and Australia, and led a team of three designers and researchers through iterative product growth. Led the digital transformation vertical, creating a chatbot-building tool and an enterprise-scale responsive email creation tool.

EngageOne ConverseEngageOne Digital Editor

20 artifacts

Welltok

2014–2015

Led design work on major projects, providing oversight and creative direction to the team. Defined the layout, interaction and navigation solutions, and developed the categorization and nomenclature used throughout the CafeWell platform.

CafeWellCafeWell Concierge

12 artifacts

Aetna

2015–2016

Led prototype creation for iterative usability testing and summarized findings for future feature implementation. Was responsible for wireframes and visual designs for web, iOS and Android platforms, executed consistent with design and brand standards.

Member Portal

Responsive Aetna Health & Rewards mockups on a laptop and two phones, showing the rewards center and get-healthy activities on an iPhone, plus an Android deductible-progress screen.

Deloitte Digital

Worked with a large cross-functional team of engagement managers, subject matter experts, and visual and UX designers to re-imagine the state of Kentucky's healthcare application. Was responsible for wireframes for iOS and Android platforms across tablet and mobile devices.

Kentucky Healthcare Application

Merkle

2013–2014

Responsible for crafting engaging, cohesive user experience across multiple platforms leveraging Merkle's connected CRM, and developed re-engagement strategies for high-profile clients on mobile and web. Led requirements-gathering interviews with internal and external stakeholders and explored information architecture and personalization for each project.

Wells FargoXbox Live Preference CenterAARP Preference CenterSafeway Preference CenterMetLife

9 artifacts

Travelport

2011–2013

Responsible for end-to-end feature implementation, from initial concept and design through development, QA and production release. Conducted on-site interviews with travel agents to identify pain points and facilitated requirements-gathering meetings to determine where UX involvement was needed.

Travelport SDK Developer Site

2 artifacts

eWise

2010–2011

Designed the wireframes, interactions and visual design for the Secure Vault Payments mobile app with the SVPs of Product and Marketing, and ran A/B tests on the app. It won the Consumer Focus award for smartphone-based mobile payment apps in the UK.

Secure Vault Payments