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Jake Taylor

Hi, I’m Jake. I’m a product design leader focused on making complex systems feel simple. At , I lead design and research while exploring how AI and emerging technology can reshape workflows, accelerate product development, and create more intelligent experiences. I ground that exploration in research, product judgment, and a high bar for craft.

Experience

JumpCloud 2021 – Present

Sr. Director, Head of Product Design
Apr 2025 – Present
  • Director, Global Product Design
  • Principal Product Designer

An open directory platform that unifies identity, access and device management for IT teams. I lead product design and research across the admin console, end-user and mobile experiences, running a global org of seventeen and moving it to an AI-native way of working.

Rocket Communications 2019 – 2021

Product Design Manager & Principal Product Designer
Jan 2019 – Mar 2021

A design consultancy for aerospace and defense, home of the Astro Space UX design system. I led several concurrent client engagements and built the research and design practice behind mission-critical operator consoles.

Pitney Bowes 2016 – 2019

Principal Interaction Designer & Team Lead
Feb 2018 – Jan 2019

Global customer-engagement software. I led the design of two new SaaS products in the EngageOne suite, a chatbot builder and a customer communications platform, from first concept through launch.

Previously 2006 – 2016

Aetna, Merkle Inc, Deloitte Digital, Travelport, Welltok, CQG

Building the Foundation for an AI-Native SDLC

Building the Foundation for an AI-Native SDLC· Design Leadership

Reshaping product development across Product, Eng, & Design.

Design Culture Is a Product

Design Culture Is a Product· Design Leadership

Building craft, growth, and culture in a globally distributed design team.

JumpCloud

JumpCloudAvailable upon request· Case Study

Agentic workflows for an open directory platform.

Rocket Communications

Rocket Communications· Case Study

A mission-operations console for aerospace.

Grok Bot Templates

Grok Bot Templates· Grok Bots

LawnCare.center and BuildFeed, packaged as Grok Bots anyone can add and ask.

TechMeetups

TechMeetups· Side Project

A multi-city hub for in-person tech communities.

LawnCare.center

LawnCare.center· Side Project

An automated content engine for a patient niche.

BuildFeed

BuildFeed· Side Project

Filtered tech YouTube — 110 channels, twice a day.

Paperclip + Hermes

Paperclip + Hermes· Agentic OS

A multi-agent operating layer that runs three websites from one inbox.

GitHub

2,303
contributions in the last year
@JakeTaylorDesign

GitHub contribution graph for JakeTaylorDesign: 2303 contributions in the last year.

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Kind Words

“Jake has been a fantastic person to work with. Not only is he skilled at crafting a great UX for our product, but he has been leading the charge on infusing our Product Design Life Cycle with AI. Our PMs no longer need to use any outside tools to be able to iterate on prototypes. Our developers get a working storybook to build from and they know what the definition of done is for the UX before they even start. Jake's leadership has also made it painless to expand the UX team globally while still keeping everything on track and staying sane.”
Joel Rennich
SVP, Product Management, JumpCloud
“He is very capable managing a large design team that has to juggle a ton of different programs we would throw his way — he is strong at both understanding the problem to be solved as well as managing expectations so that we could manage the pace of portfolio development with few surprises.”
Greg Armanini
VP, Product Management, JumpCloud
“As a leader, I appreciate Jake's empathetic and clear style. In our work together, he excelled at building relationships with his business and engineering partners. Within the UX team, he built solid relationships with his peer managers, his team, and the entire UX team.”
Kim Wachtel
VP, Product Design, JumpCloud
“I have had the pleasure of working with Jake on multiple projects over the past two years. Not only is Jake an excellent UX/UI designer, he is an awesome person to work with. I have worked with many UX/UI designers over my 25+ years of development and I can honestly say: Jake is one of the best. What makes Jake valuable is not just his UX experience, but his personality and communication skills.”
Ron Michaud
Principal SW Engineer, Pitney Bowes
“I had the privilege of being on Jake's design team at JumpCloud, and he is one of the best leaders I've ever worked with. Jake was also ahead of the curve on AI. His vision fundamentally changed how we design and build products, and under his leadership our team embraced AI-driven workflows that made us faster, more ambitious, and more creative.”
Julie Andersen
Senior Product Designer, JumpCloud
“I've reported to Jake as my manager and project lead over the last year. He is a very knowledgeable UX designer, articulate professional and effective listener. As a manager, he knows how to bring the best out of his teammates, by inspiring, encouraging and mentoring them. I gained a variety of skills that helped me grow as a professional under his guidance.”
Sonia Ghazali
Senior UX Researcher, Rocket Communications
“A skilled practitioner of his craft, Jake also has the appetite and acumen to understand the business as a whole; creating value far beyond the average designer. Jake's solid grasp of design fundamentals and his 'can do' attitude allow him to easily adapt to new mediums and tasks. Case in point, he was wholly responsible for the design of our mobile application — an award winning app that was lauded by customers, analysts, and investors.”
Nathan Bobbin
SVP, Product Management, eWise

Press & Pods